Shipping policy

Shipping Rates

Everlo Warming Tray and accessories: free tracked shipping on orders of $50 or more (or the equivalent in your currency). Orders under $50 have a $6 shipping fee. The exact shipping cost is always shown at checkout before you pay.

Other products: shipping rates are shown at checkout before you pay.

The Everlo Warming Tray ships to the United States, United Kingdom, Canada, Germany, Australia and New Zealand. If your country is not available at checkout, we can't currently deliver there.

International orders may be subject to import duties, taxes or customs fees charged by the destination country. Any such charges not collected at checkout are the responsibility of the recipient.

Processing Time

Orders are processed and dispatched within 1-3 business days. Processing time is separate from shipping time.

Estimated Delivery Times (Warming Tray)

After your order has been dispatched, estimated delivery times are:

  • United States: 4-9 business days.
  • United Kingdom and Canada: 4-7 business days.
  • Australia and New Zealand: 4-8 business days.
  • Germany: 8-18 business days.

For other products, estimated delivery is 6-11 business days after dispatch.

These delivery windows are estimates. Carrier delays, customs and other conditions may occasionally extend them. If you're ordering for a holiday or event, please allow time for both processing and shipping. Holiday delivery is not guaranteed, so order early.

Plug Type

The Everlo Warming Tray is supplied with the plug and voltage version for your delivery country. Please check the plug type shown on the product page before ordering.

Order Tracking

You'll receive tracking details by email once your order ships. Please allow 3-5 business days for tracking updates to appear. Enter your tracking number on our Track Order page to follow its progress.

Multiple Parcels

If your order includes items that ship separately, you'll receive a separate tracking number for each parcel. Check your shipping emails for details.

Incorrect Shipping Addresses

Please check your delivery address carefully before placing your order. If you notice a mistake, contact us immediately through our Contact Us page with your order number and the correct address. We'll check whether it can still be updated. Changes may not be possible once your order has been processed or dispatched.

Packages Marked as Delivered

If tracking shows your package as delivered but you haven't received it, check the delivery location and ask other members of your household. Contact the carrier using your tracking number, then reach out to us so we can help review the shipment.

Shipping Support

For questions about your delivery, use our Contact Us page or email ecomrans@gmail.com and include your order number.